Practice Terms and Conditions

I agree to entrust to you to investigate, perform diagnostic procedures, and such medical or surgical treatments as the veterinary surgeon dealing with the case considers necessary.  

1. If an anaesthetic and/or sedation is to be administered, there are significant risks associated with anaesthesia. I understand and accept the attendant risks, please ensure these are fully understood prior to examination/treatment. 

2. I accept there may be certain risks to the life of the horse, which could occur as a result of the proposed treatment. I appreciate that whilst reasonable care and attention will be given to the horse/s, no member of staff shall be liable for loss, damage or injury resulting from treatment or otherwise.  

3. I understand that certain useful drugs, which are not licensed for use in horses, may be administered at the discretion of the veterinary surgeon, and I fully accept this and any attendant risks in accordance with the regulations with the cascade of medicines.  

4. All professional veterinary fees, consumables, charges for drugs and services are subject to VAT at the current rate. Our fees are determined by the cost of drugs, materials and consumables used, as well as the veterinary surgeon's time and expertise required on a case and the use of technical and/or diagnostic equipment. I agree to pay to M N Mollon and Partners Ltd all costs and expenses that may be incurred whilst my animal is under their care. I understand that if complications occur, the costs, which I will be liable for, may well be more than those first anticipated. I understand that often the investigation and treatment of accidents, illnesses and injuries do not follow a predictable course, and therefore costs may vary, and it may be difficult to provide an accurate quote. M N Mollon and Partners Ltd can provide me with a written estimate, if requested, for guidance only, unless otherwise stated.  

5. An itemised invoice, containing the veterinary surgeon's clinical notes, will be produced at the conclusion of investigation and/or treatment and sent via email. All invoices contain a secure payment link, whereby payment can be made via credit/debit card, Paypal or ApplePay. GoCardless direct debit option is also available. Alternatively, invoices can be paid via bank transfer to:  M N Mollon And Partners Ltd Account No: 26662768. Sort Code: 30-90-15  Iban: GB87TSBS30901526662768 BIC: TSBSGB2AXXX  

6. I understand and agree that all invoices are due for payment by due date as stated on the invoice, unless otherwise arranged in writing with M N Mollon and Partners Ltd. In the event that my account is overdue we reserve the right to add on all costs incurred plus VAT at the prevailing rate to recover remittance via legal debt collection services. I agree that I will be legally liable to pay the outstanding account plus additional costs, and that payment of the same can be enforced against me in court. If I have any cause to dispute the fees on my invoice, I must send written notice to M N Mollon and Partners Ltd within 7 days of receiving my invoice. 

7. If for any reason I am unable to settle my account in full when invoices are due, I will discuss this matter with M N Mollon and Partners Ltd immediately upon receipt of invoice. 

8. Should it prove necessary, in the opinion of the attending veterinary surgeon, I agree to the destruction of the horse/s on humane grounds. I understand that, should humane destruction be considered necessary, further written authorisation will be requested from me.  

9. I agree that it is the owner/agent’s responsibility to arrange collection for the correct disposal of the horse post euthanasia, however M N Mollon and Partners Ltd are able to assist. 

10. I agree that all case papers, radiographs, video recordings and materials of all kinds remain the property of M N Mollon and Partners Ltd. The fees are charged solely to perform diagnostic procedures and/or for the vet’s interpretations. 

11. In the case of an insured horse, I acknowledge that my insurance company will be informed that the horse has been referred to the practice for diagnosis, and/or treatment. Provided that my insurance company has agreed a claim in principle, and that no payments have been made to M N Mollon and Partners Ltd direct in advance of a claim from myself, M N Mollon and Partners Ltd requires payments of claims by insurance companies to be made directly to M N Mollon and Partners Ltd.  Please be aware that the cost of some aspects of the animal’s care may not be covered by insurance (e.g. policy excess) and therefore payment must be made to M N Mollon and Partners Ltd. Regardless of whether the animal is insured, the entire invoice remains my responsibility until it is paid in full. If an insurance claim is not settled within 70 days of date of invoice, M N Mollon and Partners Ltd reserve the right to seek remittance from the debtor instead. In this case, the debtor should seek reimbursement from their insurers. 

12. To the best of my knowledge, I certify that the horse/s will not enter the human food chain.  

13. I understand that it is my responsibility to ensure M N Mollon and Partners Ltd have up to date contact details for myself and I will inform them of any change of ownership of an animal. I agree that if I am not the sole carer of the horse, I will advise M N Mollon and Partners Ltd, using the consent form below of a responsible third party that can make veterinary treatment decisions on my behalf, in my absence. If I am the sole carer of the horse, I understand that I need to be present at each veterinary appointment to consent to treatment. 

14. It is our upmost priority to provide your animal with the highest possible standard of care, however, on an occasion that you may feel that we haven't quite got it right, please contact us to discuss with one of the friendly members of the team. We may request that you write to us via email, explaining your concerns in as much detail as possible and we will adhere to respond to you as promptly as possible.